FAQ

Do you accept returns/exchanges/refunds?

If you need to exchange your item for a different size we'll do our best to accommodate your request,  however the return postage cost must be covered by the customer. The item must be returned in a new, unworn condition as packaged; please, do not pile your return into a ball, it will not be accepted! It must be returned within 7 days upon receiving the item. You must contact us prior at TheTREBrand@gmail.com to explain what was wrong with the order. We do not accept returns on items which have ripped tags / been worn / washed / used in any way. Refunds are ONLY issued for faulty items. 

I sent you an email an hour ago and I have not heard back yet!!

Due to the high volume of customer requests, we require 72 (3 days) hrs to respond to emails.

The item I want is out of stock

If the product you want is out of stock, you can sumbit a request to TheTREBrand@gmail.com and a member of the Customer Solutions team will inform you whether and when we're expecting the item back in stock.

What forms of payment do you accept?

We currently accept PayPal, Amazon Pay, Visa, MasterCard and Discover card.

When can I expect to receive my order?

SHIPPING TIMES: 
Our  apparel is shipped out directly from Chatsworth, California (USA). Items are usually fullfilled within 2-3 business days after the order has been placed. This does not include postal shipping time. 

US Shipping Times: Within 7 Working Days (3-7) 
International Shipping Times: We ship World Wide, estimated delivery time are (7-10) business days, excluding any hold up times in customs. We are not responsible for any custom charges.

If your order still hasn’t arrived within estimated shipping times, please contact support at TheTREBrand@gmail.com , make sure to include the order number, order date, mailing address,  along with your contact information and we will get back you and will try to resolve the issue as soon as possible!)  

What shipping do you use?

We use USPS

Do you ship worldwide?

Yes! The TRE Brand is not responsible for any charges imposed by your country. You will be expected to pay for any costs your country may impose at customs. 

Additional Questions

email us at TheTREBrand@gmail.com with your question(s) and we will get back to you as soon as possible.